THE SWEET DETAILS
Shipping & returns
When your order ships, when it should arrive, and what to do if something goes wrong.
Packing and delivery
Processing time
Orders are packed within 1 to 2 business days. Orders placed before noon on a business day may ship the same day. We do not process orders on weekends or major holidays.
Delivery estimates begin after processing. Holidays, severe weather, and carrier delays may change the arrival date.
Warm weather orders
Chocolate bark, caramel brittle, and some gummies are sensitive to heat. Choose faster delivery during warm weather when possible. Bring the package inside as soon as it arrives. Candy left on a hot porch may soften or melt.
Need help choosing a shipping method? Email admin@thecandyrama.com before ordering.
Problems with an order
If an item arrives damaged, missing, or incorrect, contact us within 48 hours of delivery. Include your order number, a clear photo, and a short description. We’ll review the issue within 1 to 2 business days and let you know what we can do.
Returns and refunds
Opened or consumed food items cannot be returned. Unopened nonperishable merchandise may qualify for return within seven days of delivery if it remains sealed in its original packaging. Contact customer care before mailing anything back.
Original shipping charges are nonrefundable. Customers cover return shipping unless we made the mistake. Approved refunds are sent to the original payment method within 5 to 7 business days after inspection.
Missing packages
If tracking shows “delivered,” check with household members, neighbors, and the local carrier first. If the package is still missing, contact us and we’ll help investigate. CandyRama cannot guarantee replacement of packages confirmed delivered by the carrier.